On-Line Administrator

We are looking for an ambitious, enthusiastic Administrator to join our Distribution Team in York

The purpose of the On-line Administration role is to provide administrative support to the Distribution team and Best Western Hotel Members. It will also provide the highest level of customer service to our members as well as a high level of service delivery to both internal and external customers at all times.


•Maintain regional property information and rates in all systems, achieving the target accuracy by implementing and reviewing the departmental Quality Assurance procedures.

•Co-ordinate the rate loading process on to the system for hotel Members.

•Co-ordinate the collection, submission and promotion of packages from hotel Members.

•Co-ordinate all aspects of property data and ensure multiple systems are kept up-to-date.

•Maintain hotel data for all managed sources and channels.

•Load promotional pricing into the system within the service level agreement timeline, ensuring accurate calculations and rates input.

•Quality check rate loading by Head Office and of other team members to ensure accuracy of negotiated contracts.

•Ensure the filing of pricing amendments and content change requests

•Communicate the completion of rate loading to required parties.


The On-line Administrator is a brand ambassador and the role holder will communicate regularly with our members. They will be self-motivated and have the ambition to succeed on an individual and team level.

As well as excellent administration and excel skills, the role holder will have previous experience of delivering against commercially focused targets and objectives in a time sensitive manner. They will possess excellent written and verbal communication skills and have the ability and confidence to communicate with colleagues and members at all levels of the group.


•Strong organisation and time management skills

•Good attention to detail with the ability to work accurately

•Ability to be flexible and adapt to change

•Good numeracy skills

•Proficient in the use of MS Office software including Word, PowerPoint and outlook

•Proof reading skills


In return we offer a fantastic benefits package!

·A competitive salary

·26 days holiday (increasing to 31 with service)

·Additional day off on your birthday

·Benefits including company bonus, pension, life assurance, income protection, employee discounts

·Career and learning opportunities with the ability to develop a career within the company

We have a fantastic, friendly and fun working environment. If you wish to join our exceptionally talented staff community and take the next step to advance your future career- send your cv to recruitment@bestwestern.co.uk

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