Systems Co-ordinator

We are looking for a customer focused, results driven individual to become our Systems Co-ordinator.  They will be the in-house specialist for the promotion, implementation, training, and ongoing support of Beacon’s e-procurement platform, B-online. Working both within the Systems Team and across departments, this role will assist in supporting and implementing the B-online strategy ensuring a pro-active and informed delivery of the solution to Beacon customers, suppliers, and colleagues is achieved.

MAIN RESPONSIBILITIES

•            Support the B-online implementation team through all stages of the B-online mobilisation plan ensuring that stakeholders are kept informed of progress at key stages, including the escalation of issues if risks to the launch are identified

•            Support the Beacon Procurement Team with the integration of Beacon suppliers to B-online, focussing specifically on the receipt of data from suppliers (catalogues, invoices etc) to ensure that customer transactions are effectively processed

•            Be a key operational contact for B-online providing support to colleagues, customers, and suppliers on day-to-day queries, delivering virtual training when required

•            Manage the set-up of new customers and suppliers for trading through B-online, including individual user and super-user set-up, alongside the management of supplier (Beacon and non-Beacon) connectivity

•            Monitor initial stages of new customer or supplier system usage; identifying and resolving system set up or training issues and providing qualitative feedback to management as required

•            Coordinate, lead on, and resolve all Central Billing statement support queries raised by B-online customers, ensuring swift dispute resolution to support Business KPIs

•            Lead, support and provide guidance to the entire Beacon Team on processes which interlink with B-online, including the Get a Quote (GaQ) service, thus ensuring the customer journey is streamlined and successful

•            Manage regular and ad-hoc admin tasks pertinent to the Commercial Operations function.

General:

•            Commitment to customer service excellence, always providing a high level of service delivery to both internal and external customers

PERSON SPECIFICATION

EXPERIENCE

Experience of using a variety of IT software packages, including MS Office Word and Excel

•            Experience of providing customer support within a busy office environment

•            Experience of accurately inputting to databases, maintaining manual / electronic records and analysis and manipulation of this data

•            Experience of taking initiative in the workplace and working unsupervised.

SKILLS AND ABILITIES

•            Ability and skills to investigate, manage and resolve user and system queries which can be complex and time consuming

•            Ability to proactively deliver updates, and escalate accordingly to relevant stakeholders

•            Good organisational skills, particularly in the planning and management of workload 

•            Strong written / verbal communication skills with the ability to deliver excellent customer service

•            Good attention to detail with the ability to manage large volumes of data accurately

•            Ability to analyse information and data. If you to join our talented staff community by becoming our Systems Co-ordinator please send your cv and cover letter to recruitment@beaconpurchasing.co.uk

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