Customer Support Executive – York

Are you a passionate problem-solver that wants to make a tangible difference to a customer’s bottom line? Do you have an excellent grounding in customer service but would relish the challenge of working in a more sales-driven, commercially focused environment? Then we’d love to hear from you.

The role

On a day-to-day basis, you’ll be speaking and writing to our customers, helping them navigate the road back to recovery following the pandemic. Requests could involve investigating a missed delivery slot or sourcing a supplier for a niche product or service. Whatever the customer wants help with – you’ll be the first point of contact. However, don’t worry, because as well as first-rate training, you’ll have a whole team of experts on hand to help, from Central Billing Advisors to Procurement Category Managers; we’re one supportive team who work together to find solutions for all our customers’ problems. 

Change is a way of life at Beacon, so you’ll need to have a can-do attitude and the ability to adapt to evolving circumstances quickly. It’s also a given that you’ll have excellent verbal and written communication skills and the confidence to upsell within a trusted, advisory capacity.


For your hard work we offer-

· A competitive salary

· 26 days holiday which accrue up to a possible 31 days

· Additional birthday day off

· Pension

· Employee discounts.


Interchange & Consort Hotels incorporates two high profile organisations:

• Beacon – a specialist provider of purchasing, consultancy and advisory services to customers in the hospitality, leisure and healthcare industries

• Best Western Hotels and Resorts GB – the largest group of independently owned and managed hotels in the world

If you are looking for your next challenge and wish to advance your career by joining our exceptionally talented staff community apply today!

Please email a current C.V. and covering letter including your current salary and salary expectation to

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